Recently I tried to create and log into the respective accounts via the GIT repository (Github and Bitbucket), but I received the message several times: “We already have a registered user with this email address. Log in to connect your GitHub account” and the accounts were blocked. There were calls made showing the attempt but I received no response.
I only managed to authenticate today via a new email, but I would like to use the git email I normally work with.
Could you please help me? I believe that by resetting the account or unlocking it, I would be able to authenticate myself.
I had already searched the forum too, and none of the approaches worked.
Hi @FelipeTI welcome to your account were automatically marked as spam as an effort to crack down on potential fraudulent behaviour. Please see our VP of security response regarding this.
You should now be able to verify yourself via stripe to unlock your account. Please try signing in again and follow the prompts to upload a copy of your ID so we can be sure you are legitimate. Please view a list of acceptable documentation for your country here. If you are not prompted to do this please submit a support ticket and mark the reason as “signup/login”.
If you do not want to verify your ID you can bypass this step by signing up for a Pro tier account.
I opened a support ticket, however, the return emails state that the accounts are blocked and I am unable to continue responding to the email.
As I created an account normally (the one I’m using on this forum), I wouldn’t like to have to transfer important documents over the internet and knowing that the blocking is not an irregular operation, but rather a duplicate action of the first time I tried to create the account. Would there be any way to perhaps request the deletion of records with the emails I indicated at the beginning of this request? I believe that just by deleting it I would be able to create the account correctly using those everyday emails.
I didn’t use the flow to send documents because I didn’t want to send documents over the internet.
However, I had selected the second option, which is to open a ticket reporting what happened.
If it helps you, follow the number of calls, and I sent the full description and images of the authentication error
Support
identification 196146
identification 198078
Also attached screenshots oft the email in PDF
(sorry, its blocked to send screenshots on this post)
Exactly, in this case I do not want to send a document online, but I had selected the second option of explaining the reason through support, but there was no response.
So can I consider that the second option, although it appears as a choice, is actually non-existent and the only way would be to send the document or sign a PRO account?
Hi @SamO
Not for that, thank you. I will follow the email, they will respond there, correct? If you need any additional information, please let us know
welcome to your account were automatically marked as spam as an effort to crack down on potential fraudulent behaviour. Please see our VP of security response regarding this.