I deployed a site that I have deployed here at Netlify before. I attached a custom domain to it, one that I have used in the past, so the nameservers had been set up months ago. When I did this, the DNS doesn’t seem to be recognized, even though the custom domains work. However, because its not being recognized, the UI isn’t allowing the cert to be generated. The domain is one of the domains that requires HTTPS, so this prevents me from using the site at the custom domain.
I would prefer not to share the domain publicly as it is a test site and I would rather keep it private. If you could send me a message directly, I can share it that way.
I went through the troubleshooting options, and when I run the CURL command in the docs, I get “Server: Netlify”, so I am sure the domain is set up and not cached, etc. We do not use this domain otherwise, only when deploying to Netlify for testing. I’m not sure what else to do at this point. The deploy seems to work fine, I just cannot get the domain to be recognized by Netlify to issue the cert.
Thanks Darcy. I was hoping to use the site at our url later today… the domain appears to be configured as I can access it that way and still get to the site. Would it be an option to set up a custom cert in the meantime?
I’m also seemingly getting the same issue on multiple sites on my Netlify account. One of which has been running on here for a long time and is now suddenly showing “Check DNS Configuration” on all of the custom domains.
The site still works as of now but it won’t let me renew my certificate and states “nathanwild.dev doesn’t appear to be served by Netlify”.
However I have another site which has been setup recently and I’m not able to generate a certificate for it at all because of this same issue, but accessing the domain under http does take me to the Netlify site.
Hi perry, thanks for the reply. I have around 20 sites set up and some of these have maxed out on domains, and this was all working yesterday, so I’m certainly confused.
I did not have to set Name Servers before, only the CNAME setup.
And now I cannot renew the cert because of the error * dev-play.cinesend.com doesn’t appear to be served by Netlify
But the site is still up and running now with the previous cert, that is gonna expire eventually, but more critically I cannot add new domains to our production setup.
Just to add a bit more ground to this issue, I’ve just been in contact with a few others I know who use Netlify and they are also getting this “Check DNS configuration” message on their custom domains. Also prompted them to try and renew their certificates and are getting the “x doesn’t appear to be served by Netlify” message upon attempting.
3 out of 4 of my sites running on Netlify have this issue currently, plus a few others I know, definitely seems like there’s some wider issue going on here…
As a note - if this is production-critical for others as it is for me, Vercel has a setup that is quite similar, and my testing environment is now up there and running smoothly. Took no time. For now I’m going to set up any new clients there since we can’t get SSL working with Netlify.
As far as I can tell, @darcy , you have and had things misconfigured, which is why you saw the error
Specifically, you set up our DNS hosting, which is what that error message was talkign about - you configured it on our side but did not configure it at your registrar. Probably you did not mean to, but you did, and it is still configured here: Netlify App
If you delete that and then change your CNAME back, things will work fine and no error messages will be shown.
But anyway, this wasn’t a bug but instead a misconfiguration.
@NathanWild if you’d like to let us know which sites you are struggling with we’ll be happy to take a look and advise.
I’m getting this issue on 3 of my sites, they are the following:
lilchiefrecords-preview (lilchiefrecords.com)
nathanwild (nathanwild.dev and nathanwild.com)
jackcana (jackcanavisuals.co.uk)
All of which are displaying correctly when visiting, but doesn’t let me renew or create certificates for them. I’ve never used “Netlify DNS” for them and not ever had an issue.
The latter two have been online for a fairly long time and do have SSL certificates currently, however the first one had its DNS setup yesterday and is fully propagated (I’ve checked with https://dnschecker.org/).
Hi I’m also experiencing unusual and unresolvable issues around DNS verification. I created a new site and was mapping a custom domain like I’ve done literally hundreds of times but it won’t resolve after a few hours. I’ve used a DNS checker and confirmed my CNAME record is correct. I’m assuming this is an unreported outage. WIll follow this ticket, thanks.
Hi, I just started pointing a domain to Netlify yesterday. It started out working no problem, but today I am having the same issue as those above "domain doesn’t appear to be served by Netlify”.
please hold, darcy. we think the problem might be something else. this error does occur “naturally” in response to config errors but this current situation is indeed unusual, we are investigating. stay tuned.
