Hi Netlify community,
I’ve been trying to pay a $20 invoice for my domain for two weeks now. My card keeps getting declined and I’ve opened 5 support tickets with zero response.
This domain hosts a live product with paying customers and I’m at risk of losing it due to an unresolved billing issue that Netlify support has completely ignored.
Has anyone dealt with this? Is there a direct escalation path?
Ticket numbers: #1049924
Domain: passid.io