It has been 10 days since I submitted a ticket to resolve an issue with a site on another domain, and we just need to connect a subdomain. We are in touch with the other team that has access to the root domain, which is also using Netlify. But the support is basically dead; no one is answering us.
I’m facing the same here
Yes I have the same issue here, 2 weeks I’ve been trying to get them to set up a wildcard subdomain, I wonder if they have some troubles
Same problem here, I lost a job interview due to this problem.
One of the rare answers I got, I was told that they had issues with their ticketing system.
same there ticket support is slow there mail system is slow, i open a ticket and after 14 days i got a reply that was automated as well, i have replied them back but yet again no response it might take another 14 days for next reply…
I have authe tication error as false postive
Email: muhommadraahim1@gmail.com
netlify pls fix the issue
thanks..!
It has been days and I still have received absolutely zero response from the Netlify team. Meanwhile, my business remains completely paralyzed and my Google Workspace email is dead because of a bug in your system.
I have been tracking the forum and there are multiple other users reporting the exact same glitch with the “Domain cannot be auto-renewed within 24 hours of expiration” error message this week. This is clearly a widespread platform issue, not an isolated incident.
Why is support ignoring a critical billing bug that is putting our years-old domains at risk of being lost? Can an Admin please escalate this immediately? We need a solution ASAP
Let’s tag some support team member to see if they can help us.
Do you have a free account or a paid plan? I’m wondering if people who have a paid account are getting responses or not.
Hi @mas, @cozon, @Alexandre1, @Openupyourart, apologies for the delayed response.
If you haven’t received a response yet, please reply to this comment with your ticket number so I can follow up.
@cgamboasanabria, @MEGAMIND We have responded to your ticket.
Hi @xtnefort, We have responded to the ticket. Please continue to reply to it.
Thank you.
Please delete my forum account. I have moved on to another host. I can’t seem to find a delete account button. Thanks