[Urgent] Unable to renew my expired domain, still not receiving any reply from Netlify

Support
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Issue: Unable to renew my expired domain, still not receiving any reply from Netlify

Domain: sunshineheart.com.tw

My domain sunshineheart.com.tw is currently in pendingDelete status. I have an open support ticket (#1040261). On May 25 I replied to the ticket confirming I accept the $22.99 renewal fee and updated my credit card information — but I have not received any response from support since then.

The 30-day manual renewal window closes around June 19, so there’s still time, but I’m worried because:

  1. The Auto-Renew button on the Netlify dashboard returns the error above, even though the deadline is still weeks away — not within 24 hours.
  2. Support has not replied or processed the renewal despite my confirmation.

My questions:

  • Is the “within 24 hours” error a known UI issue when a domain is in pendingDelete status?
  • Is there anything I can do on my end to unblock this while waiting for support?
  • Is there a faster/escalation channel I should use given the June 19 deadline?

Any help is appreciated — this domain is tied to an active website and I really can’t afford to lose it. Thanks!