We were unable to verify your identity and reinstate Netlify account

Admin
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1

I need help! I signed up on Netlify yesterday via my Github account. Github sent me a mail confirming the addition of a third-party application to my account before I received a Netlify mail asking me to verify my ID.

The verify Identity button is greyed out on the site I got redirected to from the email and it later loads up a page with the message, ‘we were unable to verify your identity and reinstate your Netlify account.’

I didn’t even get the chance to do any ID verification. I’m surprised as to why that is. Please help.

2

@Owolabi No need to post your email here, to create a ticket with the right team at Netlify:

Read and follow this Support Guide → https://answers.netlify.com/t/support-guide-help-i-cant-login-to-my-netlify-account/119360

3

Thanks for the prompt response. I’ll remove my email from the text body and follow the provided link.

4

I did as the link instructed. I filled the form and clicked the send this support request button. It shows sending for a few seconds and the “send this support request” texts pops back as the button text. I don’t know if the request was successfully sent as I didn’t get any notification to confirm if the action was completed.

5

@Owolabi :person_shrugging: I don’t know, I don’t work for Netlify and have never used it.

I just know that it’s the correct way to create a support ticket with the Fraud & Abuse team at Netlify.

If a support staff member assists you via the forum, it’s usually just to make a ticket with that same team.

6

Oh! I mistook you for a Nelify staff.

Thanks for the support so far. I’ll wait and see if I get contacted within 2 to 3 business days.
Have a nice day @nathanmartin