Hello, Issue: We can not get mykidshub.com (without the www) to work. My netlify name is: Kids Hub - Child Care Management Software Kids Hub - Manage attendance, billing and parent communication – all from one easy-to-use child care app. My custom domain …

hi there, i just tried this and it is resolving perfectly! could you check again from an incognito window, and maybe a different network? (such as your phone) [image]

I think you are going to www.mykidshub.com . I am talking about mykidshub.com (without the www)

yes - it loaded perfectly for me without the www.

You are definitely trying with www. Can you please try with apex domain ( https://mykidshub.com ). it is unavailable. The apex domain still is marked as pending configuration. You can see in below screenshot: Check-DNS-configuration.png [Check-DNS-configuration.png]

Yes, I can confirm that there is definitely an error when visiting mykidsclub.com. Could you take a screenshot of your domain settings in the UI, it would be interesting to know if www.mykidsclub.com is redirecting to mykidsclub.com or visa-versa. [image] Kyle.

[Screen Shot 2021-04-15 at 12.57.12 PM]

[Screen Shot 2021-04-15 at 12.57.34 PM]

Let me tag @gregraven in this. He’s the DNS master out of us Pilots :wink: Hang in there… we’ll get this sorted for you in no time :grinning: :netliheart:

Thanks - you guys are awesome - I love the tool.

@KidsHub @kylesloper It appears as though there is no A record pointing to the apex domain: |====================== dig A record(s) for ===================== | ------------------------ mykidshub.com ------------------------ | ------------ Netlify's old load balancer: 104.198.14.52 ----------- | ---…

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KidsHub April 15, 2021, 9:38pm 14

Is it possible this thread may help us:

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Using Route 53 with Netlify

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