Unable to verify identity cant login to my account now!

Support
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1

Hi,

I signed up on Netlify yesterday using my github as login. But I only get this message when I try to login:

"Authentication Error

Authenticating failed due to the following error: Your account requires additional verification. Please check your email and follow the instructions to verify your account."

I recieved an email from Netlify with a link to verify my identity but when that link only takes me to the same page with the same message as above… I also recieved another email “Identity Verification in progress” and a third email “Identity Verification requires input”. So I’m stuck and can’t verify my identity.

I can’t get started because I’m unable to login. I would greatly appreciate help to resolve this issue.

Thanks!

2

@johnlau There is no need to provide your email publicly on the forum, the way to receive help with login/account issues is to:

Read and follow this Support Guide → https://answers.netlify.com/t/support-guide-help-i-cant-login-to-my-netlify-account/119360

3

Thank you. Let me try