Failed Authentication

please, I got this error message in the process of login to my account “Authenticating failed due to the following error: Your account requires additional verification. Please check your email and follow the instructions to verify your account.”
but I have not receive the verification link, please how can I resolve this issue?
I need verification link please.

Hi there,

Thanks for reaching out! Can you please send us an email address to send the verification link to?

Thanks for the prompt response, the email address to send the verification link is: onuchevictor.dev.2023@gmail.com

Hi @Atabo,

Thanks for following up. The verification link should be sent now. Let us know if you have any issue.

Thanks for the prompt response, please after the verification processes with the link provided I got this message " We were unable to verify your identity and reinstate your Netlify account". Please, how can I resolve this issue? Please help me.

Hi, can you confirm you were using a form of Identification that is listed here?

Yes, thanks for your prompt response, I used the first form of identification in the list provided in the link above

    1. Letërnjoftimi (National Identity Card)
  • However, after few minutes of verification I received this message
  • "Your identity verification could not be completed because of the following error:
  • The document was not readable. It may have been blurry or not well lit." from### verifyid@netlify.com
  • Please, how can I resolve this? Please help me.

hiya :wave:t6: thanks for your patience. It looks like your account has been enabled. Happy building! :rocket:

1 Like

Please I also had a failed verification. Now I’m getting this error message when I try to log in with GitHub
Your account requires additional verification. Please check your email and follow the instructions to verify your account.

Hi there! I’m new here, I tried to sign up with my github account but got this message:

" Authentication Error

Authenticating failed due to the following error: Your account requires additional verification. Please check your email and follow the instructions to verify your account.
"

I tried a few times in different days bur I have not receive the verification link, please how can I resolve this issue?
I need verification link please. I’m from Venezuela and this is my email: (leonardo.aristizabal.m@gmail.com)