Hello, I am unable to access my Netlify account. It’s stuck at the loading screen
There are so many messages on this platform complaining about the same
Can the account be reenabled and whatever is missing be properly communicated?
Kindly reenable my account and any missing details can be fixed.
Thanks
1 Like
Hi @abiodundev 
thanks for reaching out! I don’t see an account associated with the login you wrote in with. Are you still experiencing this issue? If so can you please provide the email you are attempting to login with>
Hi @SamO, I have multiple email addresses associated with my Github. How do I send you my other email without putting it here in the forums?
Hi @abiodundev can you try again now to login with the email you provided me?
I’m facing the same problem, it keeps loading continuously when I log in with GitHub, Can you please help me,
this is my email - bgorental@gmail.com,
thank you.
Hello sam. I registered on netlify with energygancko@gmail.com. after verification the account was immediately suspended after it took so much time in the loading logo page. here is the suspension message below
" Appeal an account suspension
We have suspended this account due to suspicious activity. To quickly reclaim this account, please verify your identity by clicking the link we just sent to energygankco@gmail.com.
Manual verification
If you would like to reclaim this account without verifying your identity, you may appeal this suspension with our Support team by filling out this form.
Please note that this can take significantly longer than the automated identity verification flow."
NOTE: i didn’t get any link in my mail to reclaim the account.
Please help
Hi @bgorental I’m not seeing restrictions on your account. Can you share screenshot of what this looks like?
I’m trying to login through github, and keeps loading, I have to urgently host my portfolio in netlify please help me.
(Attachment Screen Recording 2024-03-20 at 7.33.58 PM.mov is missing)
I also tried in Incognito mode, and it is stuck at blank screen
(Attachment Screen Recording 2024-03-20 at 7.35.48 PM.mov is missing)
apologies for the delay regarding this. Can you confirm if you are still experiencing this issue before I escalate to our helpdesk?
Yeah, I’m still facing this issue, I trying for the last 1week, and there has already been so much delay for updates on the website.
I think there is a slight confusion with my email IDs when trying to log in with GitHub
mail Id 1 - bgorental@gmail.com
mail Id 2 - bharathgorental@gmail.com
Note: In Git Hub, I changed my primary email from bharathgorental@gmail.com to bgorental@gmail.com.
please check, thank you.
Even if the account can’t be used further, it’s okay, I can create another account with another email, but please help me in disconnecting the domain from it.
Because I have already tried connecting to other hosting in another account in netlify, with the same domain, but while adding domain, It showed this message that “bgorental.in or one of its subdomain is managed by netlfy in other team.” So I’m not able to use my domain in another account either, Please help me open the present account or help in disconnecting the domain, thank you.
Hi @bgorental , there are no restrictions on your original account. Are you trying to log in using Github or email? Please try via email again and send yourself a password reset. Let us know how that goes and we will continue from there.
Hey there! I have resent your email verification link. Please let us know if you are still having any problems logging in. Thanks!
Finally it Worked, Thank you so much @charlottechhum, I was worried about the delay, you saved me, thank you.
glad to hear you’ve got this sorted.
Hello sam i am facing the same issue with my netlify account can you check it i have transferred dns of one of my domain to netlify , and can’t access it now , all the authentication pages are loading indefinitely
can you share the domain name.