Unable to downgrade: transaction declined

Support
1

I’m trying to downgrade from the pro to the starter plan, but I get an error: “transaction declined”.

What can I do to make it work?

This is the site: https://edubarcelo.netlify.app , which is also at https://edubarcelo.com and the email is hi@edubarcelo.com

Thank you

2

Hi @marnau,

Thanks for reaching out! We’ve downgraded your account to the Starter plan.