Unable to downgrade the plan

Support
1

Hi,
I tried to downgrade from the pro to the starter plan, but I get an error: “transaction declined”. I tried with multiple cards, still the same.

What can I do to make it work?

Thank you

4

Hi @lokesh-coder :wave:t6: thanks for reaching out and welcome to the forums! I have escalated your query to our helpdesk. Please refer to ticket number 205791.

5

Thanks. It is resolved now.

1 Like