Unable to create subscription: [{:code=>53000020, :message=>"Account is not activated."}]

Admin
1

hello good morning,

I am trying to subscribe to a pro account, and I am getting this error

“unable to create subscription: [{:code=>53000020, :message=>“Account is not activated.”}]”

2

Hi have you checked this post out?
https://answers.netlify.com/t/unable-to-upgrade-to-pro-plan/80000/3?u=kylesloper

3

didn’t work for me. Bummer

4

Didnt work. Is there anything else…?

5

Let me escalate this to an engineer for you :slight_smile:

1 Like
6

Hi @Username1 - Sorry to hear about the trouble! I’ve made a change on our backend that should solve it. Mind trying the upgrade one more time?

2 Likes
7

Perfect :smile:. Thank you so much for your help.

2 Likes
8

Hi, I’m also having this issue. I cleared my cache and even tried a different browser and nothing worked.

1 Like
9

Oh that’s not ideal. Let me escalate this to an engineer for you.

10

Hey there, @silaslenihan :wave:

Thanks for reaching out. Can you share your account id and a screenshot of the exact error message you are receiving? thanks.