Unable to create subscription: [{:code=>53000020, :message=>"Account is not activated."}]

I’ve problem with plan changing. Cannot upgrade to pro from starter plan.
unable to create subscription: [{:code=>53000020, :message=>“Account is not activated.”}]

endearing-sunflower-558059

Payment method is correct, help please.
Thank you in advance

hi @mariya.ayriyan :wave:t6: welcome to the Netlify community. I have escalated your query to our helpdesk. Our team will follow up with you via email on ticket # 288670