Unable to create subscription: [{:code=>53000020, :message=>"Account is not activated."}]

Support
1

I’ve problem with plan changing. Cannot upgrade to pro from starter plan.
unable to create subscription: [{:code=>53000020, :message=>“Account is not activated.”}]

endearing-sunflower-558059

Payment method is correct, help please.
Thank you in advance

3

hi @mariya.ayriyan :wave:t6: welcome to the Netlify community. I have escalated your query to our helpdesk. Our team will follow up with you via email on ticket # 288670

5

I am encountering this same error. my account email is techops.surveypress@gmail.com

6

@techops.surveypress This should now be resolved, could you try again?

7

I’m having this issue. This appears to be recurring issue for users that still hasn’t been fixed.

8

Hello Netlify Team,

Following up as advised after June 2nd regarding the release of badukaezingasolucoes.com.

This is still blocking my project, so I kindly request your assistance to release it as soon as possible. I’m available for any verification.