Trying to post this again now because my first post was frustratingly hidden. I am unable to upgrade or enable the pro trial subscription on our account. Getting unable to create subscription: [{:code=>53000020, :message=>"Account is not activated."}] when attempting to do so. It appears others are having this issue as well with no clear resolution provided by Netlify. Someone please advise on how to get this fixed. And please don’t “hide” my posts anymore.
Hey there, @Jarrod_Petrovics 
Thanks for reaching out. Sorry your post was hidden – we use a spam filtering system and sometimes it accidentally flags the wrong posts. Now that I have approved you, you shouldn’t have difficulties asking any questions in the future.
I have shared your obstacle with our Support Engineers who are looking into it. We will follow up here as soon as we have more information.
Thank you Hillary. I appreciate it.
Sorry about the trouble, @Jarrod_Petrovics ! I’ve made a change on our side that should unblock you. Would you mind trying that upgrade one more time? Please let us know how it goes. Thank you.
Same here, how do we have our account unblocked/activated?
This should now be resolved, could you give it another try?
I have the same issue: unable to create subscription: [{:code=>53000020, :message=>“Account is not activated.”}]
Hi @jean-paul!
I’ve sent this request to our helpdesk, and we’ll follow up shortly via email to get this sorted for you. Thank you!
Hello Netlify Community!
If you need assistance from Netlify Support regarding the “unable to create subscription” error, please submit those requests via our form here: Support
This will create a helpdesk ticket so our Support team can help you with your specific case.
Thank you!! We look forward to helping you.
The Netlify Support Team