Unable to Access Netlify Account with Authentication App - 401 Error

Hello Netlify Support,

I am currently unable to access my account due to problems with the two-factor authentication (2FA) process and don’t know why the site is not available, kindly help to troubleshoot this ethng.io

I have enabled two-factor authentication on my account, and up until recently, I was successfully accessing my account using the authentication app (e.g., Google Authenticator)
When I try to log in, the authentication app prompts me for a code, but upon entering the code, I am presented with an “Access Denied” error message with a status code of 401.

To troubleshoot the issue, I attempted to use the recovery codes that were provided when I initially set up 2FA. However, even after entering the recovery code, I am still facing the same “Access Denied” issue.

I have taken the following steps to resolve the problem but without success:

Ensured the date and time on my device are accurate, as an incorrect time setting can cause authentication failures.
Double-checked that I am using the correct recovery codes and have tried multiple recovery codes as well.
Confirmed that my authentication app is up to date and functioning correctly.
Despite these efforts, I am still unable to regain access to my Netlify account.

My account details: ethng.io

Netlify Account ID: info@ethng.io

I kindly request that you look into this matter urgently as my Netlify account contains critical data related to my projects and emails, we are unable to receive emails since 3 days.

Please let me know if there are any additional steps I can take or if there is any further information needed from my end to resolve this issue promptly.

Thank you for your prompt attention to this matter.


Our security team has responded to you in helpdesk ticket #167332