Hi
I’m getting the exact same error: Transaction declined
Can someone help me?
Thanks!
hey @Diviance, i have moved your inquiry to our billing helpdesk so you can chat with a billing specialist about this.
Hello, we are also having the same issue with our cards. Have tried with more than 15 cards to make the payment but each time it throws a transaction declined error.
Hey there, @suveer 
Welcome to the Netlify Forums! I am sorry you have encountered obstacles. I have moved your inquiry to our billing helpdesk so you can chat with a billing specialist about this. Stay tuned to your email for a response from us.
Thanks!
Hello @hillary,
I’ve also encountered an obstacle trying to do a transaction in order to buy the pro pack. Maybe there are some regulations with the cards between countries? I’ve used the same card for Digital Ocean which worked for me.
Im grateful to any advice. Thank you for your help.
Yours sincerely Mike
Hello @hillary , I am also having the same issue with transactions. Have tried multiple cards, every card got declined with a error in console.
Hey there, @MikeZyeman
We have reached out to you via the email address associated with your Forums account in order to discuss this further. Please check your email and respond there. If you do not see any emails from us, let me know!
Hey there, @atik
We have opened a helpdesk ticket for you and will be responding via email. The email used will be the address you have associated with your forums account. If you do not see an email from us in the coming days, please follow up here. Thanks!
hello @hillary @perry i’m facing the same issues and its showing as “Transaction Declined”.
Tried it on different browsers, different devices(even on a mobile phone) and also in incognito tab.
Here’s a screenshot of the message thats being logged in the console when this happens:
Hey there, @sathvikmurthy31
We have opened a helpdesk ticket for you and will be responding via email. The email used will be the address you have associated with your forums account. If you do not see an email from us in the coming days, please follow up here. Thanks!
Hey @hillary, my website is supposed to get some huge traffic in the next few days. Don’t know if the current plan will be enough until someone contacts me on the transaction issue. I don’t want the website to be down. Can you please do the necessary and speed up this process.
Thank you.
@hillary @perry i hope that you have seen my recent reply. I am in immediate need of the upgrade and the helpdesk hasn’t contacted me yet on my mail. I really dont want my website to be down after it hits the max bandwidth. Please look into it as soon as possible and do the needful.
Thank You.
Hey there, @sathvikmurthy31
Thanks for following up. I assure you that our Support Engineers will respond as soon as they are able to-- I have flagged your question to them.
Our small team supports over 2 million customers and we aim to provide quick and helpful responses as consistently as possible. That being said, due to the volume of folks we are supporting, responses can sometimes take a bit longer. Thanks for understanding.
Hi, I just wanted to upgrade my starter plan to Pro for 19$/month, but when I want to finalize the transaction with the correct payment details, it just shows a red “Transaction denied” message. What does that mean, can somebody help? Would really appreciate it!
Hey there, @logs94
Thanks for reaching out. Sorry to hear you are having trouble upgrading to Pro. When did you attempt to upgrade to Pro? Can you confirm that you are entering a credit card, and not a debit card or prepaid card?
I am also facing the same problem while upgrading from starter to pro plan.
Details of my account -
email: infox@ipu.ac.in
Screenshot of developer console of the payment page -
Hiya @Kashishjain04 ! Looks like you managed to get the team upgraded yesterday after you wrote in - could you share what you did to work around that problem?
Hi, I have the same issue all my debit cards are declined. I am not going to set up new credit card because of netlify. I have email exchange with support and I was told it is issue I need to solve with my bank.
Interesting is that I dont have this issue with other payments online. Only with Netlify, I see netlify has its own payment gateway instead of using some establish whitelisted payment provider. I dont get it. Why you do that? You are just losing way to many customer because of that.
Now my question. Can you recommend me a service, which provide virtual cards which work with Netlify payment system?
If this is not an option. Can you tell me how to pay with a debit card, if I am not an owner of credit card. I mean sending money to account, by mail, pigeon or any modern payment method 
Hey there, @Rezi
Thanks for reaching out. It looks like @laura followed up on your Support Ticket. You should see a response from our team in your email inbox.
To answer your question about virtual cards though (and for future forums members following along), we can use those. I do not have any explicit recommendations, however.
I am also facing the same problem in payment, its showing an error as “Transaction declined”
Please help me here on an urgenet basis