Support request not triggering ticket

Support
1

Hi,

Ive use the email request form twice now over 2 days to send the same support request. It shows (the usual) screen:

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image1294×743 76.4 KB

Normally after this, in about 5 mins, I would get the first automated mail with ticket number. However it seems not to be happening for me anymore. Could you please check. Thanks.

2

Sorry, this was indeed an issue but has been fixed. You can try submitting another ticket.

3

Ah TY for letting me know. I did manage to proceed by directly mailing support.