Open Source Application closed

Support
1

Greetings,

I’ve requested an Open Source Account via the formular, but after submitting, I got an email from “Netlify Support” stating that I can’t use the email support as a free tier and that the ticket gets closed automatically.

That does not really sound like intended behavior, that’s why I am asking what I should do next. Should I just wait and ignore that message, or should I request an OS Account somewhere else?

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2

Do you mind sharing the ticket ID that you’d have got in your email? I don’t see it anywhere in your screenshot.

3

Sure

I guess this id the ticket id 193704, I don’t see any other numbers or “IDs” in there.

4

I have re-opened your ticket for the team to review. You should hear back soon.