Hi
Last week one of my sites was suspended from netlify, I emailed back to support regarding this but havent had a single reply back.
I am extremely concerned considering I am a paying customer and Netlify isnt even responding back. Is there any other way I can contact support?
Netlify have a support page where you can submit a support request
Hey there, I’m so sorry you haven’t heard from us yet! I am wondering if the ticket had been auto-closed or something else strange, but I am looking for it right now. Can you let me know either the site name or your email so I can try to look it up directly? Thank you so much!
Hi Charlotte
email is admin@senpa.io
the email was actually from you, support number 228702
Hi! Thanks for providing the ticket number. I have replied to you there. I am truly so sorry for the delay in our response! We will continue discussion in the ticket, but again, we’re very sorry for the wait and appreciate your patience.