This sounds similar to what’s been discussed here FYI @hrishikesh Issues opening Support Tickets - #3
It happened the first time I tried to submit the ticket, which is the first one I can ever remember submitting - I’m definitely not spamming the endpoint:
Thank you for sharing! I had a feeling it might be due to this, I’ll check this and try to fix this right away.
Hopefully this is fixed now, let me know if you still run into errors.
Definitely not fixed.
I’ll try to DM you with the HAR file.
Here’s my post with the original issue from 2 hours ago.
edit
Note that for us once we get the error, the button becomes inactive with the “Sending…” CTA:
It turns out I can’t find a way to DM you in this forum.
Please let me know how to do it.
Edit
Maybe this will be helpful to you:
Edit 2
It turns out the forum level was needed to be raised for me to DM you. Just sent you the HAR file.
Thank you for sharing the file. However unfortunately it seems that you recorded the HAR file after the issue happened. Thus, the file doesn’t have any logs about the issue so I cannot see/debug the problem. If you’re still running into this, can you re-record a HAR file? Please open the network tab before trying to submit a ticket so the data gets capture.
I’m almost 100% sure that I started recording from scratch after reloading the support page and before the issue happening. Nevertheless, I’ve just sent you another HAR file via DM starting from scratch (before selecting the topic of the ticket).
Hope it works for you!
Same problem, can’t post to support. What to do? Wait to get this fixed or are there other ways to reach support in the meantime?
hey, I can’t figure out how to DM you. Wasn’t aware I had to create a whole new account just to do this in forums. Odd… Anyway, yeah i need access to a domain being used but i cant send support. so here a har.I think, idk ive tried downloading it. cant tell that its here though.
@Trader Happened to me too. You have to read more forum posts to increase your your “level” and be able to send direct messages. I know… Frustrating…
Still running in to errors, I’m new to the forum so can’t DM you. Not getting any console errors, but still seeing the issue sending request error.
Still running into a problem. Now it doesn’t even seem to make a request - it just disables the button and shows the Issue sending request notice
Another fix for this has been released.
