Netlify Forms suddenly stopped working - 3 days ago

Support
1

Dear Netlify support team,

The forms on several/all of my sites stopped working 3 days ago, suddenly.

I’m getting a “HTTP ERROR 404” on all new form submissions.

  • I did NOT make any changes to the source code of the pages
  • I fully understand how to use Netlify Forms / Form Submissions
  • I can see the last submission coming through 3 days ago

When testing the form myself, I’m getting the HTTP ERROR 404 error message.

Can you please check what’s the issue?

One of my sites with a Netlify form embedded is: Launch Updates & JV Notification List

THANK YOU in advance!
Tim

2

Hi @timikels,

Thanks for reaching out and welcome to Netlify’s Support Forums!

Looks like you were able to resolve the issue? I see the last form submission for the form named jvnotify was on November 5th. I also tried making a test submission and see that was received. I was also unable to reproduce a 404 error.

3

Melvin,

Kind of frustrating, to be honest…

I didn’t change a damn thing.

It suddenly stopped working… Then I created this post… And a few days after publishing it, the forms started working again.

I wish whoever did apply whatever change had the balls/willingness to share it with all of us. (likely someone at Netlify tech/support, but I can’t prove it)

The good news is, it’s working again indeed.

The bad news is, we don’t know why, only that the timing suggests someone did something. :slight_smile:

Thank you for your help.

Tim

4

Thanks for the follow-up. Unfortunately, I wasn’t able to reproduce the issue when originally responding to this post. I also haven’t seen similar issues during that time period, so I’m also not sure why it happened.

If you do run into this issue again, if you could provide a time frame and the X-Nf-Request-Id of the 404 that’ll help us look into the issue. This guide will assist with getting the request ID: [Support Guide] Netlify Support asked for the 'x-nf-request-id' header? What is it and how do I find it?

5

Thanks a lot, Melvin, I appreciate your follow-up!

If I will ever run into that issue again, I’ll do exactly as advised.

Again, I appreciate it.

Thank you!
Tim