Hello,
I am writing from my new Netlify account to report a persistent issue that I also experienced on a previous account. I believe this requires a deeper investigation from your end.
Here is a complete summary of the situation and everything that has been attempted:
The Core Problem:
My site (https://flourishing-kitsune-ebc128.netlify.app/) deploys and loads correctly. However, after filling out the form and clicking the submit button, it always results in a “404 Page not found” error. The submission is never processed by Netlify, and no data appears in the “Forms” tab.
Comprehensive List of Troubleshooting Steps Taken:
- Initial Attempts on an Old Account: I first encountered this issue on a previous Netlify account. On that account, I tried every possible solution:
- Ensured the form had all correct HTML attributes (data-Netlify=“true”, name, method=“POST”).
- Enabled form detection and redeployed the site multiple times.
- Followed the advice from your support team to click “Enable form detection” then redeploy.
- Added the hidden <input type=“hidden” name=“form-name”…> as an extra measure. [1, 4]
- Tested with a minimal, basic HTML form on a separate test site.
- Created a New Account (This One): To definitively rule out any glitches with my original account, I created this new account that I am writing from now. I repeated the entire process from scratch with new sites (https://flourishing-kitsune-ebc128.netlify.app/). The exact same problem persists on this new account.
Conclusion:
Given that this issue occurs across two separate Netlify accounts, with different sites, and with different codebases, this is definitively not a user configuration error. This points to a deeper, platform-level issue that is preventing my accounts from correctly processing form submissions.
The “404 Page not found” error indicates that the form handler for my sites is never being created or triggered during the build process, despite all correct procedures being followed.
Request:
I kindly request that you escalate this issue to a senior engineer or the platform operations team for a direct investigation. The standard troubleshooting guides and first-level support suggestions have not worked. This is now a blocking issue for my project.
Thank you for your time and attention to this persistent problem.
