When you want to use our managed DNS hosting, you must make changes to your domain’s name server settings at your registrar.
Changing name servers on AWS’ Route53 service isn’t quite as obvious as with other domain registrars. Our staff has seen a number of instances where an
NS record was created for a domain - instead of changing the actual name servers for your whole domain which won’t work.
So, for domains registered through AWS Route53, you will need to follow the steps found in AWS’s DNS documentation.
Following these steps should get things working optimally. If you have any trouble, let us know the domain name, and send a screenshot of your settings at AWS so we can best advise.