SSL stuck: domain shows Netlify DNS green but SSL says “doesn’t appear to be served by Netlify”

Support
1

Hi Netlify team,

Site name:
lafuentemiade.netlify.app

Custom domains:

Issue:
Both apex and www domains show as correctly configured with Netlify DNS (green checkmarks) in the Domains section, and the site is fully loading from Netlify.

However, the SSL/TLS section keeps showing:
“lafuentemia.de doesn’t appear to be served by Netlify”
(and the same behavior occurred earlier for lafuentemia.com)

Because of this, Let’s Encrypt certificates cannot be issued or renewed.

Important details:

  • DNS records are correct (A records for apex, CNAME for www)
  • Nameservers are managed at TransIP
  • This issue has persisted for more than 48 hours after DNS propagation
  • Domains have been removed and re-added in Netlify to reset state
  • www resolves correctly and redirects to apex
  • The site content is clearly served by Netlify

This appears to be an inconsistent internal DNS/SSL state where the domain is recognized in the Domains UI but not by the SSL provisioning system.

Request:
Could you please clear/reset the internal DNS/SSL state for these domains and re-provision the Let’s Encrypt certificates?

Thanks in advance for your help.

2

Experiencing this exact issue!

4

Hey @LFM :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!