Subject: SSL Cert Fails – "Not Served by Netlify" Despite Proper DNS Setup

Support
1

Subject: SSL Cert Fails – “Not Served by Netlify” Despite Proper DNS Setup

Hello,

I am unable to provision an SSL certificate for my domain whatdoesmypolicycover.com.

Here’s my config:

  • Apex domain uses A records: 75.2.60.5 and 99.83.190.102
  • www subdomain uses CNAME → whatdoesmypolicycover.com
  • DNS is hosted on Netlify
  • No legacy NETLIFY or CNAME records remain
  • DNS resolves globally from all public resolvers
  • Domain is set as primary

Problem:
Netlify dashboard still shows “doesn’t appear to be served by Netlify,” blocking DNS verification for SSL.

Please reset this domain internally or force re-binding to Netlify’s certificate engine.

Thank you.

3

I’ve routed this request to our helpdesk, we’ll follow up via email.