Cannot provision SSL – “doesn't appear to be served by Netlify"

Support
1

Hello Netlify team,

I’m having trouble provisioning an SSL certificate for my custom domain:

Domain: enduranceon.com.br
Netlify site: delightful-strudel-7d631b.netlify.app

I’ve configured my DNS like this:
– A records to 75.2.60.5 and 99.83.190.102
– CNAME www → delightful-strudel-7d631b.netlify.app

Every time I click “Provision certificate”, I get this error:

“enduranceon.com.br doesn’t appear to be served by Netlify”

I suspect the domain might be linked to a previously deleted site.
Could you please check if it’s stuck in your system or help me reset it?

Thanks a lot!
Guto Fernandes

2

I’m seeing unnecessary A record which causing DNS conflict resulting to SSL provisioning error. Delete the IP 99.83.190.102 and it will resolve the issue.

For external DNS, only these records:
– A records to 75.2.60.5
– CNAME www → delightful-strudel-7d631b.netlify.app