I am looking at setting up a custom domain that was originally use by another team. That team has removed the domain from their account but I am still receiving the error “one of its subdomains is already managed by Netlify DNS on another team.”
Thanks for this. In setting up the custom domain I managed to miskey the domain name and entered “programmer.guide” missing the “s”. Now I cannot edit or remove this setting. Are you able to assist with this?
Thanks @Melvin that seems to have partially worked.
I was able to add the domain. On the Domain Management page, the programmers.guide is listed as the primary domain but when I use Options > Setup Netlify DNS it jumps be back to the start on the “Set up Netlify DNS for your domain” screen. Clicking “Verify” then gives me the message " A DNS zone for this domain already exists on NS1, the DNS provider backing Netlify DNS".
On the domain management page there is also the message “Awaiting External DNS”. If I click that then it list options for aliasing the domain, with recommendations to setup the Netlify DNS. If I click the “Set up Netlify DNS for programmers.guide” link, it also goes back to verifying the domain.
So I think we are making progress - hopefully just this one last hurdle to clear.
NS1 is a DNS SaaS company. We use NS1 (https://ns1.com/) for DNS services at Netlify.
The reason for this error (“A DNS zone for this domain already exists on NS1”) is one of two things. Either some other company has already configured a DNS zone for this domain at NS1 or a zone has previously existed on Netlify. In either of these cases, a new zone cannot be created. We are not the only company that builds our services using NS1 as a component. For example, Squarespace also uses NS1, so if you’ve configured this domain at Squarespace (or a similar service) that will prevent us from doing the same.
There are two solutions for this.
Fastest & Easiest Solution: Set up external DNS by creating an A and CNAME record following the attached guide. This will unblock you immediately.
If you’ve used the domain with a different service, you’ll need to contact that service to have them remove the configuration for this domain at NS1. NS1 won’t tell us who the other company is that already configured this domain with their service. This means you will need to determine which other services you have used for DNS service for this domain and contact that company to get this removed.
We hope this helps! Please let us know if you have any follow-up questions.
Thanks @hrishikesh. This domain was previously registered with a different netlify team, and setup with netlify dns. We had removed the DNS settings prior to trying to transfer this to my team. So any NS1 setup should have come through netlify.
On the page to re-establish this setting in the new team the message indicates that you may be able to help in updating the NS1 settings to enable this stating: “Please contact Netlify Support with the domain name so we can initiate a support case with NS1 on your behalf.” So I am hoping that you can assist.
I will setup the A record for now, but it would be great to have this setup via the netlify DNS if possible.
so hopefully the necessary details are there now.