I’ve been communicating with Netlify support (Case 364522) - however when replying to emails GoogleWorkspace is
Your message to support@netlify.zendesk.com has been blocked. See technical details below for more information.
The response was:
Message rejected.
Sorry for the trouble! I’m investigating how we can unblock you here.
Thank you Sid. I’m guessing it’s that my reply included all of the content that you had sent me (which Google flagged as phishing/spam); and Zendesk perhaps blocked it thinking it was phishing/spam also when I replied.
We double checked and aren’t seeing any emails from the email address listed in ticket 364522 to the support email address. Could you verify the email address you’re sending those messages to? We do have record of one email sent to an individual support address that no longer exists, which may explain this block.
Hi Sid,
I sent two emails to
support+idK4661D-LDVK5@netlify.zendesk.com
When those came back as ‘blocked’, I sent one email to support@netlify.zendesk.com
When that came back as blocked I tried emailing Chris McGraw who had helped me with something a long time ago; pre the forums etc. That came back blocked; at which point I tried again but without the full email trail (given my Google Workspace has flagged your emails on the issue as phishing/spam. That email didn’t come back as blocked.
I at this point then raised the other issue via the forums .
Really appreciate your assistance in this matter
Piers
Thanks for the additional info! I see you were able to successfully receive and reply to the latest update from Andrea in that ticket.