Request for Account Review and Reinstatement – Immediate Ban on Signup

Dear Netlify Support Team,

I recently signed up for a Netlify account through GitHub with the intention of deploying a vue3 tutoring platform I’ve been developing. This platform aims to connect students with tutors specializing in computer science and software development. However, I was immediately banned from using your services, even before logging in and getting a chance to deploy my app.

I understand that Netlify must have security measures in place to protect its platform and users, but I was taken aback when I was asked to provide an ID for verification. I’ve been a GitHub user for over two years and feel that linking my established GitHub account should serve as sufficient proof of my identity, especially for the free tier of your service. My gmail account linked to my github is also 2 years + old.

While I have no issues with verifying my identity, I do find the ID request to be a bit intrusive given that I’m just aiming to utilize the free tier. I kindly request that my account be reviewed and reinstated so I can proceed with deploying my app, which aims to contribute positively to the educational landscape, plus if everything goes well i will be more than happy to upgrade to pro tier.

Thank you for taking the time to review my request. I look forward to resolving this matter and using Netlify for my development needs.

Best regards

Hi @hd3v :wave:t6: thank you for writing in.

I understand your frustration, but the only way for us to verify you are legitimate is with the ID verification via stripe. With the recent influx of fraudulent behaviour and reports from companies about copyright we have to be careful. If you can supply your email I can send the verification link to you or you can sign in again using your email and follow the prompts to submit your ID.

If this is not what you’d like to do the only other option is to sign up for a Pro account or higher.

Thank you for your feedback and we appreciate your cooperation.