Problem Adding Custom Domain - Another site is already using

Hi there I’m having the same issue with domain
Telling me that custom_domain is owned by another account.

Can you help me please!

hi there, did you make a verification record as per this guide?

Yes I asked the other account (collaborator) to delete the domain and he did. He also deleted the app just to be sure and I still have the error custom_domain is owned by another account.

Site name: geniuzedu

Thanks for the quick reply!!

I’ve done all the steps:

  1. asking collaborator to remove de domain
  2. Add TXT record

Can you help me with this?

Best regards!

Hey @ajunior,

The domain has been removed from the other account.

Hey there, I am facing the same issue. please check my this post.

verify my domain ownership

This has been solved there.

It seems that it was a misunderstanding. Now it’s settled. Thank you.

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Okey, yes I just tested it and it’s working fine.
Big thank you!

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I have same problem that another site is already using this domain. I added TXT record to verify domain ownership. Please help remove it from another account.

Please remove

Hi @ecorfy,

The domain has been removed from the other site.


It is solved yesterday, but not working again. What happened? Pls help asap

Please ignore. Now it is working again after readding domain in control panel.

I have the same problem with my domain: I’ve added TXT record with the ticket number I’ve received. Can you please look into this?

hi there, we have freed up the domain for your use!

Thanks, Perry! You guys are awesome! :raised_hands:

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I have the same problem with the domain: Could you please look into this?

Hey there, this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:

Netlify App > “Options” dropdown > “Remove domain”

If you’re not sure, please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.

I have added the TXT record, please verify and help me to free the domain I have posted above. Thank you!