Problem Adding Custom Domain - Another site is already using

The domain has been removed from the other site.

I’m having some issue changing subdomain on our netlify for ohif.org, it says Another site is already using it. No matter what subdomain I say it doesn’t like it, I even tried adding random numbers and it still thinks someone has it. What is going on?

These are the subdomains I need to get released for me

demo.ohif.org
viewer-v2-legacy.ohif.org
viewer.ohif.org
viewer-dev.ohif.org
viewer-prod.ohif.org
ui.ohif.org
docs.ohif.org

Thanks

Hi @sedghi :wave:t6: , welcome to the forums! Thanks for reaching out. This is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

Please verify domain ownership and let us know by responding here when that’s done. I cannot locate any txt records on the domain you provided. If the verification is successful we can remove the domain from the other account so you can use it on yours.

Hey @SamO I have added the txt files

Based on ticket ID in your DNS record, this seems to be resolved. Do you still need help?

HI I am also having the exact same issue my domain is huntersforaccess.org

Hi @mckinleyatlas :wave:t6: welcome to the forums! I see you wrote in about in our helpdesk. We have followed up on your response to ticket #159746. Thanks so much!

Hi I’m having the same problem for domain: devanshag.com, I used this domain for one of my website and later deleted it, now I cannot re-add this domain. Please help!

@DevanshCodes Please verify domain ownership and let us know by responding here when that’s done.

Hi, I’ve added that in the records, can you please verify. Thanks!

Hi, I have removed the dns zones. The domain should be useable at this point?

No SamO, I’m still unable to add the domain in Netlify. Can you please check soon.

This should be resolved.

@Mim1 I’m not seeing your TXT record. Can you ensure it’s verified-for-netlify.psychedelic.monster and we can take another look.

@sid.mann Thanks for getting back to me . I just corrected the TXT record. It is “verified-for-netlify.psychedelic.monster” .
Let me know if that works.

Hi @Mim1 :wave:t6: ,

I see

% host -t txt verified-for-netlify.psychedelic.monster
Host verified-for-netlify.psychedelic.monster not found: 3(NXDOMAIN)

Please follow the instructions outlined in this support guide to set a TXT record.

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Hi thank you for your patience. I have removed the DNS zones from the other account.

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Great thank you very much!

i have same problem. how can i remove the domain in my account.

authenticatorhub.com

Hey there :wave:t6: @AlperenGuntekin Welcome to the Netlify support forums! This is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:

Netlify App > “Options” dropdown > “Remove domain”

If you’re not sure, please verify domain ownership and let us know by responding here when that’s done. Right now there is no TXT record set:

 host -t txt verified-for-netlify.authenticatorhub.com
Host verified-for-netlify.authenticatorhub.com not found: 3(NXDOMAIN)

If the verification is successful we can remove the domain from the other account so you can use it on yours.