Netlify "Why are you deleting your account" form doesnt disappear


Today I tried logging into my Netlify account. Suddenly, a form popped up asking me why I wanted to delete my account, which I didn’t even want, because I have important projects deployed on netlify.
Also, If I fill out the form by chosing any option and pressing Submit the submit button stays in a loading state and the form never closes. I can only get to my account and account info if I manually set the display of the form and the overlay to display:none.


  1. Why does my Netlify account ask why I want to delete my account if that isn’t even the case?
  2. How do I get rid of this form?
  3. Is there a way I can post this issue on github?


The problem appears on desktop and on mobile, in each of the main browsers and also in incognito mode.

This is the form:

Here it is in its eternal loading state:

Hi :wave:t6: thanks for reaching out. Sorry to hear you’ve been having issues access your account. Have you done any of the following in the past 7 days?

  • Downgraded your plan to Starter
  • Deleted a user
  • Delete a team account

I downgraded to starter!

This should be resolved.