Netlify Forms - Is email associated with form on a "bounce" list?

Support
1

Good afternoon, I have a Netlify form associated with my website. The email address where notifications regarding form submissions go - hello@omniremovals.co.uk - was out of action for a little while but is now back in use. Whenever I test the form submissions with the hello@omniremovals.co.uk email attached, I do not get an email in my inbox. When using different emails, however, emails arrive in the inbox. Can you please advise as to what this issue is / could be? I look forward to your prompt response.

FYI, the email associated with my Netlify account is ftaojprspalm@icloud.com.

The website associated with my Netlify account is www.omniremovals.co.uk

2

Hi, thanks for reaching out! The email was on the hard bounce list. I have removed the email from the list.

3

Hi, I am having the same issue of not receiving email notifications to my email address. Would you please assist in checking / removing my email from the Hard Bounce List?

The email not receiving notifications: ryan@goldenwestwebdesign.com

Thank you!

4

Hi, @RyanFM81. The email address is not on the hard bounce list. However, your email is not working because you are missing the required DNS records for it.

Please see this section of the support guide named “How do I migrate a domain to Netlify DNS with zero downtime?”:

If there are questions after reading that, please let us know.

5

Hello there!

I too am experiencing an email not receiving mail notifications on form submission and wondered if the target mail in question was on the hard bounce list. The email is info@strive-antwerpen.be

Thanks in advance for the help.

Kind regards.

6

Your email was on the hard bounce list, I’ve just removed it. You should be receiving emails successfully moving forward.

7

It is indeed working now. Thank you very much for the support!

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