On the website we have a user feedback submission form that sends notifications to emails upon submission.
On the following page: Netlify App
for some reason the notification email is reaching the regular mailbox, but not the shared one. The mailboxes are located on Exchange Online Office 365. We don’t see anything in the message traces for the shared mailbox. Opened up a case with Microsoft (22557825), Microsoft asked to reach out to you guys and ask for an NDR or any evidence that the notification email sent from firstname.lastname@example.org went out to getdown downtowncalgary.com