I’m trying to move our DNS to Netlify for the domain torontojs.com, but another account has already apparently added the domain. We’ve checked in the org and nobody has found it in their account, so we would like it released manually if possible. For now we’re using the apex cname method but would like to move fully to Netlify DNS hosting.
I’ll add the verified-for-netlify DNS TXT record asap with a link to this topic. Site ID is cc7bb679-455a-4156-8671-b53a8707f332
Thanks for the follow-up. It looks like you were able to successful add the domain torontojs.com to your site here.
You can configure External DNS by follow our Support Guide here:
You’ll follow option 1 for External DNS, by pointing an A Record for torontojs.com to 75.2.60.5. You’ll also need to create a CNAME Record pointing to torontojscom.netlify.app.
We have not been able to add the domain to Netlify’s DNS, as it is still assigned to another account. We’d like Netlify to host the DNS instead of using an apex CNAME
The error we’re seeing is:
name torontojs.com has a conflicting custom domain in another account
Can you please remove the domain from the other account so we can add it to this one?
Hey there, this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.
Please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.