My domain has conflicting custom domain in another account

Support
1

Hi Guys, I’m trying to configure our subdomain (staging.manage.newstand.com) to the Netlify DNS, but another account has already apparently added the domain. We’ve checked in the org and nobody has found it in their account, so we would like it released manually if possible.

The error that i am seeing is this:

name staging.manage.newstand.com has a conflicting custom domain in another account

I already add the DNS TXT record verified-for-netlify in my main domain with the link to this post.

2

Hiya,

Welcome to the community! Thanks so much for reaching. Can you please check out this support guide again?

This is what I see when I try to identify your txt record.

% host -t txt verified-for-netlify.staging.manage.newstand.com 
Host verified-for-netlify.staging.manage.newstand.com not found: 3(NXDOMAIN)
3

Hi @SamO,

Sorry for that, is already working for verified-for-netlify.staging.manage.newstand.com and for verified-for-netlify.newstand.com

host -t txt verified-for-netlify.staging.manage.newstand.com
verified-for-netlify.staging.manage.newstand.com descriptive text "https://answers.netlify.com/t/my-domain-has-conflicting-custom-domain-in-another-account/96090"

host -t txt verified-for-netlify.newstand.com
verified-for-netlify.newstand.com descriptive text "https://answers.netlify.com/t/my-domain-has-conflicting-custom-domain-in-another-account/96090"
4

sounds good thanks for confirming!

5

Hi @SamO,

what is the next step? I still can’t add the domain to my Netlify account.

6

Try again please. I’ve removed the dns zone from your domain : staging.manage.newstand.com