Trying to verify DNS and getting error: "name has a conflicting custom domain in another account"

I’m trying to move my DNS to Netlify for the domain, but another account has already apparently added the domain. I have checked in the org and nobody has found it in their account, so we would like it released manually if possible.


  • Site ID: 78e559b4-ea1b-4d74-a461-a46e2a0e0db9
  • Netlify subdomain:
  • After I post this topic, I will point a TXT DNS named verify-for-netlify to this topic.

EDIT: Apparently, the DNS is already pointing properly to Netlify. But I am still getting the error message when I try to verify the domain in the Netlify Dashboard.

Hi @pixel-projetos,

Thanks for reaching out and welcome to Netlify’s Support Forums!

It appears you were able to resolve the issue as I’m seeing the domain now on site ejpixel on your account. Is this correct?