My website doesnt work out


It looks since last 6 months, the webside doesnt work out so far.
DNS configuration is correct. Suddenly, it didnt work out.
Could you please help me what I need to do?

Site name


Site ID

Hi @PHB-Sales

Thanks for reaching out!

Looks like the name servers were changed:

dig NS +trace | tail -n 6	28800	IN	NS	28800	IN	NS	28800	IN	NS
;; Received 1332 bytes from 2604:4500:c:3:66:206:3:125#53( in 87 ms

The last line, Received 1332 bytes, shows the name server that answered the above query is and not a Netlify name server mentioned here.

Please check out this Support Guide on how to detect and fix an inactive DNS Zone.

Let us know if you have any questions.

Der Melvin,

thank you so much for your great answer.
However, because I am not familiar with the DNS, even though I have read through the Support Guide. I dont know what to do. Can you advise me in more specific? That would be highly appreciated.

Hi, @PHB-Sales. Create the two DNS records below. You will make the DNS records using the service of the registrar where you registered the domain.			1800	IN		A		1800	IN	CNAME

Note, you might also need to delete any existing and conflicting records as well.

Many thanks Nuke!

I have deleted remaining DNS Records and as recommended, I added as below.

strong text

Nevertheless, it doesnt work out.
Could you advise me again what I need to do?

Hi, @PHB-Sales. I see these DNS records:		21600	IN	A		21600	IN	A	21600	IN	A	21600	IN	A

Dear Luke,

thank you very much for your answer. in order to correct the DNS, where should I configure it?

Also it is from the domain provider configuration for DNS. Do you think it shall be changed or should I change the configuration in Netlify?

Hi @PHB-Sales, :wave:t6: can you follow the tips at the top of this article. Configure external DNS for a custom domain | Netlify Docs Configuration should be in Netlify.


I have read it again and again however I have no idea what to do.
there are two options.

Alt 1 : Can we make a meeting over teams ?

Alt 2: If Alt1 is difficult, can you configure it on behalf of me.

Which way is possible for you?

Hi @PHB-Sales,

Since your DNS is not managed by Netlify, I’d suggest you reach out to your DNS provider and ask them to add the records for you.