My account was blocked, but the DNS never came back

My account was blocked, but I have restored it quickly, in less than 24 hours, the question is that several domains that I have within Netlify, have been out of the DNS, have been down for more than 24 hours, and they are domains with traffic, people are already sending me messages about why my emails bounce and the site is down. I have tried to apply again the Nameservers in GoDaddy but nothing changes, they are still down.

@bonino97 Do you use Netlify DNS?

If so you may need to configure your DNS again yourself.


I think under situations where Netlify “take down sites” they clear the DNS records and then don’t automatically restore them if it’s reverted for whatever reason.

I believe there can also be records that either their support add back for you, or you “recreate the site” so they get generated again.

I have my domains in GoDaddy, I point Nameservers to Netlify DNS. I do that 2 times but never impact.

So you’re using Netlify DNS.

Netlify Support can possibly restore DNS records as was done by @Melvin recently for a similar situation

Thanks for your quick answer Nathan.

My new question is,

How should I configure them? Because I have pointed again to the same, the DNS I can see that they are configured correctly, what I have left is in

Awaiting External DNS

And it never changes status.

I need to wait here right? This counts as a ticket for support?

Domains not working are:

Hi @bonino97,

Thanks for reaching out! Sorry to hear about the issue.

Could you try changing the name servers at your registrar to the Netlify name servers mentioned here:

Netlify App (for

Netlify App (for

Netlify App (for

Hey @Melvin , thanks for quick answer. (except, because I need the Email provider, so I rollback to the GoDaddy DNS center to receive emails quickly) the others are pointing exactly to same nameservers.

Attach image:


@Melvin can you verify?

Hi @bonino97,

The screenshots do look correctly configured. However, it doesn’t look like the changes have propagated yet: is correct

$ whois | egrep '^Name Server'
Name Server:
Name Server:
Name Server:
Name Server: is not

$ whois | egrep '^Name Server'

You can still configure mail records for using Netlify DNS @bonino97, or configure it using external DNS (read: Configure external DNS for a custom domain | Netlify Docs)