Desperately need some advice on the issues that I am currently facing.
Previously, the media files were working fine and the admin portal had a “Login using Netlify Identity” button. But one day, the files suddenly could not load and the button on the admin portal would not appear. Everything loads fine on this: https://bii-publications.netlify.app/media/uploads/1149_straightforward-incorporation-of-multiple.pdf. But when using my own custom domain, the issues mentioned earlier surface.
At first I thought it was due to the SSL certs as I could load everything fine using http but not https. However, even after adding the certs, the problems still surface.
Any suggestions on what I can do fix this? Could it be my custom domain that is causing the issues?
Here’s an image to show the issues faced + my domain settings on Netlify.
Hi, @sumhm. I do see the custom domain is not being served by Netlify. Some other service is being used to proxy to us. The IP address used is one for StackPath.
$ dig publications.bii.a-star.edu.sg +noall +answer
; <<>> DiG 9.10.6 <<>> publications.bii.a-star.edu.sg +noall +answer
;; global options: +cmd
publications.bii.a-star.edu.sg. 250 IN CNAME t3s2j2y6.stackpathcdn.com.
t3s2j2y6.stackpathcdn.com. 550 IN A 151.139.128.11
Note, we do not recommend proxying to our CDN.
That being said, if you are seeing incorrect content served, please let us know the x-nf-request-id header for the incorrect response and we can research this further. There is more information about how to find that header here:
If there are other questions or if there is a header we can research, please let us know.
