I tried Analytics, but it was quite confusing and not very useful - counting 1000s of ‘visitors’ from around the world, mostly America, France and Germany, that I’m fairly sure are just bots, given it’s just a small personal home page in the UK.
I then cancelled (just after last payment), and while it did warn me I would lose access immediately, that seems a poor experience. I paid for the month, so I would either expect to keep it for that time, or be refunded?
Hi @joelanman and welcome to the community! 
Sorry to hear you had a poor experience with the app. It looks like you’ve re-enabled Analytics today. I’ve refunded that $9 charge to your card. You should see it post in 1-3 business days.
Hope this helps!
Thank you! I didn’t manually re enable analytics so I’m not sure happened there, maybe an auto renew
Hi @joelanman,
Thanks for clarifying, you’re correct you haven’t re-enabled Analytics on the site, and it’s not enabled on any of your sites.
As Audrey mentioned, you’ve been refunded $9.00 for Analytics and you should see this reflected on your credit card within the next 1 - 3 business days.
Hi, I’ve not had a refund, instead I’ve been charged another $9. Can you refund both charges asap please
Hi @joelanman ,
Thank you for bringing this to our attention. Allow me to clarify the recent transactions related to Analytics charges on your account.
On August 14th, when you manually re-enabled Analytics, a charge of $9 was initially posted to your account. However, I promptly processed a refund for this amount approximately 3 hours later. This might explain why you’re seeing two $9 line items on your card statement – one for the initial charge and the other for the corresponding refund.
Additionally, I’ve taken the initiative to refund the prorated charge of $6.68 for Analytics that was initially posted on July 22nd. You should expect to see this adjustment reflected on your card within the next 1-3 business days.
I sincerely apologize for any confusion these transactions may have caused. Please feel free to reach out if you have any further questions or concerns.
As I mentioned and your colleague agreed, I never manually renewed anything. There are definitely 2 charges and no refunds. If required I can email you a screenshot of my bank transactions as proof. Please refund both transactions.
Hi @joelanman
I have unlisted this topic for privacy reasons. This means that unless someone has bookmarked this thread specifically, no one but you and the Netlify forums admins can now see it.
I have checked with our payment processor and verified that the refunds were processed and acknowledged as received by your bank. If you are not seeing them on your bank statement, you will need to contact your bank for additional information.
Why would you make this private other than to hide this has happened from other people? There is nothing private here. Very poor behaviour. Again, I have my bank records that show 2 charges and no refunds. Where can I send them to try and get this resolved?
Hi @joelanman
My intention had been to provide some screenshots when I wrote that initially but then I decided against it. Here you go:
