Today I cancelled the analytics service for my site, but then a few hours later I was billed for a whole new cycle. I suppose that the new billing cycle may have already been started when I cancelled and it took some time for the charge to be processed. Nevertheless, is there anything that can be done about that?
Welcome to the community!
Yes, this does appear to be a case of bad timing. I just refunded the $9 you were billed today for Analytics. You should see it on your bank statement in 1-3 days.
I also checked our billing system and confirmed that Analytics have been cancelled successfully so there should be no additional charges (unless you re-enable analytics of course). Please let us know right away if that’s not the case!
In fact, I did just receive another additional invoice for Analytics.
Hi @cotheo i escalated this to our help desk to look into this. We will follow up via email soon.
Hi @elden ,
thanks for trying to help out. Unfortunately, I must report that today I was charged once more. I’ve now been charged to my card three times so far since Feb. 7.; precisely once each day except for yesterday. Can you please check again what is going on?
I truly apologize about this. We’ll need to investigate further to figure out why this keeps happening. I’m re-opening your help desk ticket and we’ll keep you updated there.
Hi @cotheo this has been resolved in our helpdesk. Thanks so much for your patience.