Host domain on Netlify and subdomain on shopify

Support
1

Netlify site name: bystphie.netlify.app

My domain was working well with Netlify, had it set for bystphie.uk to take you to the main page and design.bystphie.uk takes you to bystphie.uk/ design. I want to introduce shop.bystphie.uk which takes you to my shopify page, hosted by shopify. This works fine however now the Netlify part of my site doesn’t work. It says Netlify is awaiting me to set the name servers from my external provider but I didn’t change this and my external provider has had the netlify name servers all this time. All that I did in regards to shopify was connect the subdomain shop.bystphie.uk and add the a name and c name to the dns settings for the domain on Netlify. Any ideas? Thanks

2

Can you provide a screenshot of the Netlify DNS records and custom domain settings for the site @bystphie?

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The reason the domains are showing Awaiting External DNS is because you have deleted the the NETLIFY records leaving only the NETLIFYv6 records.

For more information on what these are read [Support Guide] What are the NETLIFY and NETLIFYv6 type DNS records? How do I delete these records?

You have two options:

  1. remove bystphie.uk and www.bystphie.uk as the production domain, then reassign it. This will recreate the missing records.
  2. Wait for a member of Netlify’s support team to recreate the missing records for you.

Also note the record for design.bystphie.uk will not work as bystphie.uk/design is not a valid value for a CNAME record.

Also note, you should only have an A or CNAME record for shop.bystphie.uk, not both.

7

Thanks so much! I’ll try this later

8

I deleted all the of the DNS records to try and start from scratch and I can’t remember what record I had for design.bystphie.uk to redirect to bystphie.uk /design, any ideas? Thanks again

9

You could consult the screenshot you posted previously. However, as I noted in my last post, the CNAME record for design.bystphie.uk was not valid. A CNAME (or Canonical Name) record is an alias of one domain for another e.g.

NAME                TYPE    VALUE
foo.example.com.    CNAME    bar.example.com.

If you want design.bystphie.uk to redirect to bystphie.uk/design you will need to add design.bystphie.uk as a custom domain to the same project as bystphie.uk. Then you will need to add a _redirects file in the publish directory of the project (see documentation) e.g.

https://design.bystphie.uk/*    https://bystphie.uk/design  301!
10

I deleted it all before posting and stupidly didn’t take a screenshot, can’t remember what it was but it did used to work, I have found another solution which I think will work

11

You mean this?

$ dig design.bystphie.uk
design.bystphie.uk.	4502	IN	CNAME	35.156.224.161.

No, it won’t work. What will work is the solution I offered in my last post.

13

Thank you this has worked for me, but do you have any idea what I did last time that I deleted? It kept deisgn.bystphie.uk as the url which isn’t essential to me but I did prefer it. Or is there another way to keep that in the url bar?

14

This is possible, but is usually done in the revere of what you want using and proxy. Not guaranteed to work.

I suggest living with the redirect is the simplest option. Many people won’t even notice the redirect has taken place so won’t know the URL shown has changed.