Form notification via email rejected as junkmail by spamcop

Support
1

Hello!
I have a very simple contact form that always worked fine sending notification via email successfully.
Last week, I got complaints email notifications didn’t work. I went to my cpanel recipient’s email tracking delivery in and I found two errors regarding two different email notifications from netlify form, which happened within 5 days.
Eg.

sender:
01000191ea938016-a5510d92-05f0-43bd-a2d4-6253a06a5800-000000@smtp-out-ses.netlify.com
[…]
JunkMail rejected - a9-41.smtp-out.amazonses.com [54.240.9.41]:52637 is in an RBL: Blocked - see SpamCop.net - Blocking List ( bl.spamcop.net )

This happened twice in a span of a few days, from different senders, however now it seems I can’t reproduce the problem anymore.

EDIT: I forgot to say, in both cases the submissions were verified by netlify and I can see those in the form submissions list. Also, those didn’t contain anything suspicious. In one case just a “hello”.

I thought netlify email form notifications were reliable, but now this is making me doubt that.

Can I do anything to avoid this? and why is this happening in the first place?
thank you very much

2

We use Amazon SES and that can be used by a lot of other users/services. If someone spams that service, everyone gets affected.

3

Yes I understand. Is it possible to use a custom SMTP server for the form submissions email notifications?

4

You can disable the email that we send and use submission-created Netlify Function to send emails via Node.js using any SMTP provider you want.