FIXED!: Drag & Drop Issue Status & Workaround

[Kai-Mavyn]

Hey there!

We had received reports that customers attempting to deploy via Drag & Drop were encountering a build failure. Impacted deploys were stuck in the “Uploading” stage after one drops their folder/files in the usual fashion.

This issue is now Resolved.

All deployments via Drag & Drop should successfully build as they did before.

Previously, as a workaround, we were encouraging people deploy either through Netlify CLI or traditional Git repo linking approach. So these are both still viable options for deployment.

If you have any lingering questions or concerns, please reply to this thread.

Thanks so much for your patience and for being a part of our community!

[nathanmartin]

@Kai-Mavyn

If you have any lingering questions or concerns, please reply to this thread.

@Kai-Mavyn Great work getting it fixed.

My main questions are just related to transparency for when issues like this occur.

Are you able to provide details as to what went wrong?
Where in the deploy process was it actually failing?, why?

Was it tested prior to ending up broken on production?
Did something prevent it from being caught by testing?

Would it reoccur naturally or have measures been put in place to mitigate that?

I understand things go wrong, even when you’re trying your best, (or at least they do for me!), but a little transparency goes a long way

[Philipp]

The drag 'n drop deploy works now as before. Thank you so much for the quick fix.

BR

Philipp

[avileshvl2010]

Thank You so much. It worked for me. Keep it up.

[todocheatsgaming3]

Hello Kai, I have a problem, it seems that the same infinite load error in the deploy is active again, I have been trying to upload my page for several hours and it does not load, it is made with html, css and js, could you help me? here the link of my site https://fraustosphotography.netlify.app/

[hillary]

Hey there, @todocheatsgaming3

Thanks so much for reaching out. Looking at your site, it loads well and I can see several images. Additionally, looking at your deploy summary, it looks like you had active deploys as recent as June 7th. Can you confirm if you are still encountering obstacles? If you are, can you please share your project repository as well as your deploy log and any error messages you are seeing?

Thanks!

[alnis]

Hello, I’m running into this issue with a manual deploy for a project. I’ll try using the command line, but is there anything I could do to enable drag and drop?

[flackery]

Same problem now! Trying to manually deploy React build folder causes an infinite “Creating deploy upload records” message. Deploying the test folder with random files seems ok, however the actual “build” folder from react doesnt work.

[hillary]

Hi folks! Thanks so much for reaching out. Have you read through this support guide and worked through the suggestions? Additionally, did deploying through the command line work?

[Support Guide] My drag and drop deploy is stuck in "Uploading" status

Last Reviewed by Netlify Support Staff: December 2022 Drag and drop, or "manual”, deploys are an easy way to get a simple website up and running super quick. One thing to know about manual deploys is (fun fact!) they do not generate deploy logs. This is because manual deploys don’t actually build anything, so there is nothing to log. The upside to this is that they deploy lightening fast; the downside is that, without deploy logs, we can’t tell what is happening when things go wrong or get “st…

If those don’t work, please provide your site name and the debugging steps you have taken.

[hillary]

hey there, @alnis and @flackery

I have looped in our Support Engineers to investigate this further on your behalf. Could you please share a HAR file with this happening? Additionally, could you share the impacted site?

If you do not wish to share this publicly, you can DM the information to @hrishikesh and myself.

[Philipp]

It looks like the issue is back. Last manual deploy worked on Friday 15th, 2022 for me. Today the “Netlify’s robots are busy deploying your site to our CDN.” does not disappear…
As mentioned here, using the CLI is not an option for me.

Thanks for fixing.

BR

Philipp

[hillary]

Hey there, @Philipp

Thanks for reaching out. As I mentioned above, can you DM a HAR file of this to either @hrishikesh or myself? This will help us investigate further.

[Philipp]

I just tried it again and after it didn’t work several times yesterday, it worked now. So everything’s fine for the moment.
In case it happens again: Is there a HowTo create a HAR file?

Thanks

Philipp

[gualter]

Hi @Philipp

Here are the instructions on how to get the HAR file:

https://toolbox.googleapps.com/apps/har_analyzer/

If this happens again, please DM us that file so we can investigate!

[dan_troyer]

This is happening to me currently. Stuck on the first line in terminal using drag and drop

[nathanmartin]

I managed to get a response with some transparency here:

What's up with the constant high latency and errors lately?

Your desire for transparency is commendable, but it cannot lead to our team spending (more) hours (than we already do), to tell you everything in the world about our business. We do our best, and appreciate your tolerance of us needing to support millions of other customers as well. As you posit, we weren’t trying to hide from anyone why drag and drop was misbehaving for some users lately. For the most part, it has never worked well because folks try to upload massive sites that require too m…

Netlify don’t believe it to be a re-occurance of the bug that prompted this thread, but simply that the “Drag & Drop” feature is inherently prone to failure.

It’s dependent on things like the size of the project being uploaded, your browser memory and the stability of your network connection.

The worst part of its behavior is that it doesn’t provide a timely contextual error message when it does fail, so you can end up stuck on a spinner for an extremely long time, and then you aren’t guided as to what went wrong or how to fix it.

As Netlify consider it the “least-desirable and least-capable upload method”, they’re unlikely to improve it, so if possible you really should use the Netlify CLI, which is a core part of their system and likely to be much better supported.

[nathanmartin]

@dan_troyer Just check the support guide that they posted:

[Support Guide] My drag and drop deploy is stuck in "Uploading" status

Last Reviewed by Netlify Support Staff: December 2022 Drag and drop, or "manual”, deploys are an easy way to get a simple website up and running super quick. One thing to know about manual deploys is (fun fact!) they do not generate deploy logs. This is because manual deploys don’t actually build anything, so there is nothing to log. The upside to this is that they deploy lightening fast; the downside is that, without deploy logs, we can’t tell what is happening when things go wrong or get “st…

There are apparently many ways that the “Drag & Drop” feature will fail almost silently, so you just have to check your project for the various ways that it’s known to fail… or give up and move to the Netlify CLI.

[Philipp]

Thanks.
Post must be at least 20 characters

[Philipp]

@nathanmartin

As Netlify consider it the “least-desirable and least-capable upload method”, they’re unlikely to improve it, so if possible you really should use the Netlify CLI, which is a core part of their system and likely to be much better supported.

As mentioned here, using the CLI is not an option for me:
“Using the CLI is not an option, because it’s a Blazor app and Node.js is not installed as instructed on the “Get started with Netlify CLI” site.”

Maybe there is a better way to upload. Let me describe my process. If you think, it can be improved, don’t hesitate to tell me:
It is a Blazor PWA. I use Visual Studio 2022 and github. Before I publish, I run an Excel marco, that works as an obfuscator. As an example, it renames all variables to v + a number, e. g. var price = 123d; is replaced by var v1 = 123d;. After creating the publish files, I undo all the changes, because obviously I do not want to work with these cryptic variable names. This is important, because I do not commit nor push the obfuscated code.

Thanks

Philipp

[nathanmartin]

@Philipp The only blocker that I’m seeing in what you’ve mentioned is that “Node.js is not installed”.

Presumably if you’re using the “Drag & Drop” method you’re ending up with a folder/archive of the output?

The idea would be that instead of doing the “Drag & Drop” you would install Node on your system and then use the CLI to Deploy the contents of the folder.