File Upload Limits on forms

Support
1

I noticed that the free plan offers a 10MB upload limit per site, and I have a few questions:

  1. What happens if I exceed the 10MB limit? Will the site stop functioning, or will the form simply stop accepting additional uploads?
  2. If I upgrade to the Pro plan, does this upload limit increase?
  3. If the limits are still tier-based, does this apply to both free and Pro plans, or just to the Pro plan?
  4. What are the specific tier limits and their associated costs?

I’m reaching out as a last resort since this information doesn’t seem to be clearly outlined in the pricing details or documentation.

2

Limit is about 8 MB. Any POST request beyond that and our CDN will automatically reject it. This is the same across all tiers and cannot be increased.

3

Hi,

You misread the questions.

Not file size upload limit. But total upload limit.

4

I’m not sure which other limit you’re talking about.

There are 2 limits:

  1. Number of submissions:

image
image2106×341 35.9 KB

  1. request body size:

image
image1310×456 30.5 KB

Which other limit are you talking about?

5

This is the issue. You dont have it listed on your docs but you have a limit.

As you can see in my screenshot there is a 10mb file upload limit. This is for attachments when someone submits a form. Do you understand now? :slight_smile:

image
image1385×230 11.9 KB

6

As the line in your screenshot says: your site will be paused after hitting the limit. If you switch to any other plan, you’d automatically be charged for an upgrade.