Domain stuck in “Preparing your domain…” – Site not going live

Support
1

Dear Netlify Support,

My custom domain “samwoosafety.co.kr” has been stuck in the “Preparing your domain…” state for several days now. As a result, my website is not being published.

Could you please look into this and help resolve the issue so my site can go live?

Thank you in advance.
Best regards,

asdfasf
asdfasf1389×478 21.8 KB

2

Hi moklin12-lang,

Thanks for reaching out! I see your custom domain samwoosafety.co.kr is stuck in the “Preparing your domain…” state. This usually means the domain verification or DNS configuration hasn’t fully completed. Let’s go through a few checks to resolve it.

1. Verify your DNS records
Since you’re using Netlify DNS for www.samwoosafety.co.kr, make sure your apex domain (samwoosafety.co.kr) has the correct A records and CNAME records pointing to Netlify:

  • Apex (samwoosafety.co.kr): A record to 75.2.60.5 and 99.83.190.102

  • www subdomain: CNAME record to your Netlify subdomain (e.g., samwoosafety.netlify.app)

2. Check domain verification
If the DNS is correct but the status still says “Preparing,” the verification process might be waiting for propagation. You can check DNS propagation using a tool like https://dnschecker.org to confirm your records are live worldwide.

3. Trigger domain verification again
In your site’s Domain settings, click Options → Verify DNS configuration. This often pushes Netlify to recheck the DNS status.

4. SSL/TLS certificate provisioning
Sometimes “Preparing” means the SSL certificate from Let’s Encrypt hasn’t been issued yet. Once the DNS records are correct and propagated, Netlify should issue the certificate automatically within a few hours.

If you’ve confirmed the above and the domain is still stuck after 24 hours, please reply with:

  • A screenshot of your current DNS settings

  • The output of a DNS check for your domain

  • The site ID or link to your Netlify project

We’ll investigate further and manually trigger domain provisioning if needed.

3

Do not point the A record to 99.83.190.102, that value is incorrect. I see you’ve created a custom A record in the DNS zone:

samwoosafety.co.kr
3600
IN
A
198.51.44.6

Please delete that record as it conflicts with the NETLIFY record that was auto-provisioned.

4

thank you, for your answer

is this enough?

dns셋팅
dns셋팅2096×1202 130 KB

5

dns레코드
dns레코드2062×1410 126 KB

6

사이트id
사이트id1592×1128 61.2 KB

7

It seems you deleted the Netlify DNS records and added an A record that points to NSONE.

To better understand how Netlify DNS works, if your domain’s nameservers point to Netlify, you won’t need to manually configure DNS records. Netlify automatically handles everything, linking your custom domain to your site, setting up HTTPS, and providing a free SSL certificate, making the process simple and hassle free.

To resolve the issue, delete the A record 198.51.44.6, and we would backfill the missing Netlify DNS records.

8

Thank you. It’s been solved with a lot of help