Domain stuck on prepering your domain

[Amine_Allaf]

Hello Netlify Support,

My custom domain, which is registered directly through Netlify, has been stuck on “Preparing your domain…” for over 2 days. The site is deployed and working on the Netlify subdomain, but the custom domain is not resolving.

Details:
[

• Netlify site name:](https://685d4879511d5597cd514126--friendly-quokka-bb791e.netlify.app/) [your-site-name].netlify.app
• Custom domain: carsjudge.ai
• Registrar: Netlify
• Issue: Domain status is “Preparing your domain…” for more than 48 hours

[sid.m]

I’ve routed this request to our helpdesk, we’ll follow up via email.

[Amine_Allaf]

that’s awesome, thank you!