DNS stuck on 'Awaiting External DNS'

Hey @sid.m,

I followed the steps for Activating an Inactive DNS Zone as suggested. Can you please check at your end if this is resolved and if the SSL provisioning has started?

And as for the Nameservers, I tried running dig in the browser here:
https://toolbox.googleapps.com/apps/dig/#NS/

And it returned this response:

id 61903
opcode QUERY
rcode NOERROR
flags QR RD RA
;QUESTION
mehersyeda.com. IN NS
;ANSWER
mehersyeda.com. 1977 IN NS dns4.p05.nsone.net.
mehersyeda.com. 1977 IN NS dns2.p05.nsone.net.
mehersyeda.com. 1977 IN NS dns1.p05.nsone.net.
mehersyeda.com. 1977 IN NS dns3.p05.nsone.net.
;AUTHORITY
;ADDITIONAL

and after every alternate hit, it would show this as well:

id 15987
opcode QUERY
rcode NOERROR
flags QR RD RA
;QUESTION
mehersyeda.com. IN NS
;ANSWER
mehersyeda.com. 19367 IN NS drew.ns.cloudflare.com.
mehersyeda.com. 19367 IN NS chan.ns.cloudflare.com.
;AUTHORITY
;ADDITIONAL

Anyways, have done the external DNS configuration. Let’s see.

Regards,
Hassan

@marhf

We don’t recommend proxying to Netlify via Cloudflare: [Support Guide] What problems could occur when using Cloudflare in front of Netlify?

To get your site up-and-running, I’d recommend first changing the proxy status to “DNS only” as outlined in that support guide. Then, you’ll want to update your DNS settings to the following:

Type Name Value
A @ 75.2.60.5
CNAME www mehersyeda.netlify.app

Once that’s complete the site should be successfully up-and-running. Let us know if you have additional questions.

@sid.m

Thanks for the swift assistance again. I can see the website up and running but still no SSL. Pls. advice.
Still running on the *.netlify.app SSL which obviously flags the website as insecure.

Should I install an SSL from sslforweb.com instead?

They also provide Let’s Encrypt SSLs but only for 3 months and later you guys can install automated one from your end?

You currently have 3 A records for mehersyeda.com:

~ dig mehersyeda.com

; <<>> DiG 9.18.21 <<>> mehersyeda.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 48233
;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;mehersyeda.com.			IN	A

;; ANSWER SECTION:
mehersyeda.com.		300	IN	A	13.248.243.5
mehersyeda.com.		300	IN	A	76.223.105.230
mehersyeda.com.		300	IN	A	75.2.60.5

Could you delete all but the one pointing to 75.2.60.5?

Done and Flushed the DNS Cache for the A & CNAME records for both the APEX and WWW Domain.

Here is the dig output:

id 44651
opcode QUERY
rcode NOERROR
flags QR RD RA
;QUESTION
mehersyeda.com. IN A
;ANSWER
mehersyeda.com. 98 IN A 75.2.60.5
;AUTHORITY
;ADDITIONAL

Perfect, it looks like we were able to successfully provision the SSL cert! Let me know if you need anything else.

1 Like

Yeah, at last! Thanks a ton @sid.m , you have been a great help. Really appreciate it!

2 Likes

Hello, I’m experiencing the same issue.

Primary domain: revenuehouse.app
Netlify sub domain: revenuehouse.netlify.app

Thank you

Hello, I’m experiencing the same issue.

Primary domain: revenuehouse.app
Netlify sub domain: revenuehouse.netlify.app

Thank you

Please follow the instructions in the UI (click on awaiting external DNS) to configure your DNS:

1 Like

Hey, I`m having the same issue!

Primary domain: stroph.de
Netlify sub domain: victorstroph.netlify.app

Thank you!

Seems to be resolved.

Hey, I`m having the same issue!

Primary domain: sparkixtech.com
Netlify sub domain: sparkixtech.netlify.app

Thank you!

@m.anas I’ve routed your ticket to our helpdesk, you should receive an update via email shortly.

Same issue. Not sure if I’m just being impatient or if there’s something wrong, but I’ve never had this issue before. I just switched from pointing to SquareSpace to using a Netlify hosted site for my root domain.

Edit: Ah, I figured it out. In case anyone else runs into this, I guess I deleted Netlify’s load balancer’s IP when I deleted the SquareSpace IPs. Finding that (thanks ChatGPT) and adding as an A record did the trick.

1 Like

Subject: My Domain Stopped Working - Showing “Awaiting Netlify DNS”

Hello,

My custom domain has stopped working, and now it only shows “Awaiting Netlify DNS” in the domain settings. I have already set up the correct DNS records as instructed in the documentation, but the issue persists.

Here is what I’ve done so far:

  1. Configured the custom domain in Netlify.
  2. Verified that the DNS propagation seems to be correct using online tools.

Could you please help me troubleshoot this issue? Let me know if you need additional details or screenshots of my DNS settings.

Thank you!

My domain: cristianguzman.dev

I’m not seeing your DNS anything like the documentation:

dig A +short @8.8.8.8 cristianguzman.dev
15.197.130.221

dig CNAME +short @8.8.8.8
www.cristianguzman.dev

Please help I have the same issue

In godday my name sever is already changed to Netlify

Nameservers
dns1.p05.nsone.net
dns2.p05.nsone.net
dns3.p05.nsone.net
dns4.p05.nsone.net

Hi @josieta!

I’ve sent this request to our helpdesk, and we’ll follow up shortly via email. Thank you!

Hello Netlify Community!

If you need assistance from Netlify Support regarding the “Awaiting Netlify DNS” message, please submit those requests via our form here: Support.

This will create a helpdesk ticket so our Support team can help you with your specific case.

Thank you!! We look forward to helping you.

The Netlify Support Team